Returns & Refunds
Last updated October 14, 2026
At MnJ Thrifts, we take pride in finding unique items and describing them as accurately as possible.
Because many items are vintage, previously owned, or one-of-a-kind, we maintain the following policy.
All Sales Final
All sales are final for merchandise accurately described in the listing.
We do not ordinarily accept returns or exchanges for:
- Buyer’s remorse or a change of mind
- Personal preferences concerning color, size, style, or appearance
- Normal vintage wear or previously disclosed imperfections
- A customer’s failure to review disclosed measurements or photographs
Exceptions
We will review and appropriately resolve qualifying problems, including:
- The wrong item was shipped.
- Merchandise arrived materially different from its description.
- Significant undisclosed damage or defects are discovered.
- Merchandise is lost or damaged during delivery.
- A refund or other remedy is required by applicable law.
Reporting a Problem
Please email [email protected], preferably within 3 calendar days after delivery.
Include your order number, explanation of the problem, and photographs when available.
For shipping damage, please retain the original shipping box, packaging materials, and shipping label.
The three-day reporting period helps us investigate and pursue carrier claims. It does not eliminate any remedy required by law.
Resolution Options
Depending on the nature of the problem and applicable legal requirements, we may offer:
- A full refund
- A partial refund if mutually agreed
- An authorized return with refund
- Another mutually acceptable resolution
Because most merchandise is unique, replacement with an identical item is generally unavailable.
Return Shipping
If we authorize a return because we shipped the wrong item, materially misdescribed it, or the item arrived damaged, we will provide return instructions and cover reasonable authorized return shipping costs.
Customers should not return merchandise without contacting us first, except where applicable law provides otherwise.
Refund Processing
Approved refunds are generally issued to the original payment method. Posting times depend on the financial institution or payment processor.
We will comply with applicable deadlines for legally required refunds.
Cancellations
Requests to cancel an order before shipment may be reviewed, but voluntary cancellations are not guaranteed.
Cancellations and refunds required because of inventory unavailability, shipping delays, or applicable law will be honored.
Contact
MnJ Thrifts
[email protected]